FAQ
From shipping to care and bespoke pieces — simple answers for calm, confident shopping.
- Processing time1-3 business days for in-stock pieces; bespoke timelines vary.
- PackagingPlastic-free, gift-ready wrapping with handwritten notes on request.
- Studio hoursMonday - Friday, 9am - 4pm (UK time).
Shipping & delivery
Hand-packed orders leave the Cornish studio with tracked shipping when available.
Returns & exchanges
I want every piece to feel right in your hands.
Materials & care
Handmade means gentle care keeps each treasure glowing for years.
Custom & wholesale
Let's collaborate on something heartfelt for you, your shop, or your community.
Still wondering about something?
I’m always happy to explain processes, recommend gifts, or chat commissions.